SaaS Giants Pay Them $300K Yearly for Optimization Secrets. Don’t Miss Out on Boosting Your Conversions!

Hello, everyone.

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Welcome to the B2B SaaS podcast.

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I'm your host Rupesh Javvarman.

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Today we have Sahil Patel here with us.

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Sahil is the CEO of a

company called Spiralize.

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Hey Sahil, welcome to the show.

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Sahil Patel: Hey, really glad to be here.

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Thanks for having me.

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Upendra Varma: All right, Sahil.

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So let's try to understand

what Spiralize does, right?

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And how you sort of, you

know, help your customer base.

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Sahil Patel: Yeah, so we do

predictive conversion rate

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optimization for B2B SaaS companies.

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There are 34, 000 websites that run

A B tests somewhere on their website.

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We scrape all of them.

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We find the best A B tests.

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We shamelessly borrow them and we

run those tests for our clients.

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Upendra Varma: So explain more, right?

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So what do you mean you

scrape APTest, right?

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So I think the way I understand people

run these APTest is, hey, you, you have

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a period, like you have a timeframe where

you're running some, showing something

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for like 10 days and something else for

the next 10 days, and then they're sort

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of looking at metrics and all of it.

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Like, how do you

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Sahil Patel: that's not a B testing.

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That's actually not a

because it's something.

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I'm not sure what that is,

but that's something else.

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Upendra Varma: so what, what

do you mean maybe testing in

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Sahil Patel: uh, so great

example of a B testing.

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I'm going to step outside websites and

digital and everything else for them.

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Think about, uh, like

a clinical drug trial.

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You have a new medicine.

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What you do is you get a representative

sample of people, men, women,

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young, old, all those things.

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And half of them get the drug and half

of them get what's called a control.

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Which is a placebo and at the end and

you gotta make sure you run it from

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like say the start of the month to the

end of the month and then at the end

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you compare how many people got better.

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Was there a better outcome and what you're

looking for is a difference because even

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in a placebo about maybe 5 percent of

the people just get better on their own.

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So you gotta try and beat what's

called beating the control.

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Now I'm starting to use a

little statistical language.

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That's what we're doing.

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We're running those like a

drug trial for your website.

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So let's say you're a B2B SaaS company

and you want to get people to sign up

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and do a free trial of your product.

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Tons of companies do that.

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We're going to make two

versions of the page.

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Now you definitely had that part right.

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And then for, let's say a month,

half of everyone will randomly get

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the normal version of the page.

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But it's really important during that

same time cohort, that same month

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at the same time, randomly, half the

people will get the other version.

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And you're going to compare,

did you get more on.

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The B.

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Or did you get more on the A?

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That's an A B test.

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Upendra Varma: so my question is like,

what do you mean when you say we're going

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to scrape 34, 000 websites and understand

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Sahil Patel: do we scrape?

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Yeah, so we've built our own.

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This is our own sass product and it

crawls the Internet and it finds anyone

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any website that's running a what's

called in browser some people client side

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testing and that's the first thing we do

to We capture the visual image capture.

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We can visually see the difference

between the A version of a page

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and the B version of a page.

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By the way, you could do this right now.

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You could go to a website, you could

open it in two different browser

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windows, and see, is there an A and a B?

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Now you know they're running a test.

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Now, anyone can do that.

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We've automated it, so

we're doing it at scale.

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The third thing we do, and this is

where there's some special sauce.

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Capture and find the common

elements across all these tests.

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Because if one company

runs one test, so what?

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I'm not running to tell

everyone out to go copy it.

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If we see 10 companies all run the same

test and they converge on an answer,

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that's what we call proven winner.

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Those are the kind of

tests we like to run.

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Upendra Varma: Okay.

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So I know I sort of get a sense of,

you know, what you're trying to do

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here, but I just want to, you know,

get into any specific example here.

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Right.

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So what does that mean?

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Let's say I'm, I'm a SaaS company, right.

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And I just want to optimize my pricing

page so that, you know, more, more people

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sort of signs up for example, right.

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So there are going to be a bunch of

templates that I could see, you could just

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put all of them, you know, in, you know,

stacked, or you could have them, you know,

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sorted in vertically, horizontally, sort

of various templates that I could get,

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right, maybe hundreds of examples, right?

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So, yes, I could run my own A B test and

maybe could figure it out for myself.

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So what sort of expertise are you

bringing in by analyzing these 34, 000,

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you know, sort of companies or websites?

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Sahil Patel: yeah, why not do it

on your own if you've yeah, by

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the way, there's some great self

service tools you could do out there.

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Here's the challenge.

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First, testing, A B

testing is a cruel game.

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Industry average, only 10

percent of tests actually win.

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So think about that.

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If you, if that, those are not good odds.

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Okay.

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If you, if you went to the casino

and you, whatever your favorite

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game is, let's say it's blackjack.

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You had to play 10 hands to get one win.

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You're going to run out

of money really quickly.

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Upendra Varma: Sure.

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But, but, uh, okay.

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Makes, makes a lot of sense.

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I'm, I'm still sort of, I think

I just want to get a sense of it.

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Right.

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So this is still a

service that you provide.

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Right.

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So there's still some manual.

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Sahil Patel: It's both.

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Yeah, it's a, it's a

product and a service.

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It's both bundled together.

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Upendra Varma: Okay.

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That makes sense.

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Because yeah, I mean, I could see

how you like, it's pretty hard for

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a product to do it out of the box.

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Right.

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So then how could you even do that?

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Sahil Patel: Yeah.

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Well, it's not that it's hard.

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It's that the odds are not in your favor.

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Number one.

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Number two, let's say the average company.

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You got to get a whole bunch of people in

the room and agree on what test to run.

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They didn't even know what

the test should look like.

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Everyone's got an opinion.

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The design guy has an opinion.

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The product gal has an opinion.

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CEO walks in the room and

goes, Oh, I heard if you put

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the CEO's dog on the homepage.

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Conversions will be through the roof.

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And what you end up doing

is testing based on opinion.

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Or even worse, you get someone with

just a little bit of knowledge, and

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they think they've got best practice.

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What they're really doing is

testing based on instinct.

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They go, Oh yeah, I've been, I've

been doing digital for 10 years.

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I know we should make all the

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Upendra Varma: So in this

particular scenario, right.

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So how would you help that particular

customer to get out those top, you

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know, and number of tests to run.

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So what exactly would you do

and how exactly do you do that?

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Sahil Patel: Yeah, we'd come in and say,

Hey, we've looked at 30, 000 websites.

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First of all, do you think

anyone in the room has personally

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looked at 30, 000 websites?

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No, it's not possible.

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Second thing is that we've clustered

them and we've looked at just

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the companies in your vertical.

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Number one, we've looked at just

people that ran tests on homepages.

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And we've looked at just the

companies that offer a free trial.

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And we've identified these seven tests.

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And we know how often they win and

how much lift they should produce.

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Lift just means how many more conversions

you're getting compared to your control.

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Upendra Varma: But how

do you get that data?

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The whole conversion data, that's

still an outcome that, that only

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the not destiny company sort of can,

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Sahil Patel: Ah, yes, yes.

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So I love that question.

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How do we know the stats?

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Because the scraping of the Internet,

what we're looking for signals.

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There's a ton of noise.

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gives us valuable signals.

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When we find something that repeatedly

wins, we then run it for our clients.

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We're the largest test in the world.

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Tremendous scale.

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Because of that, we've run

tens of thousands of tests.

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We've been doing this for

more than eight years.

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When we run tests, that's

the first party data.

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We know the exact statistics.

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Of the performance of each test.

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Upendra Varma: So that's the sort of

expertise that you're bringing in, right.

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That a typical SAS company wouldn't have.

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Right.

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So that makes a lot of sense.

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I talk about the

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Sahil Patel: Plus, we've got

the in house service team.

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So we've got the in house designers,

UX, UI, copywriters, full stack

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engineers to actually build the test.

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Upendra Varma: Yeah.

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So I'm going to come to that.

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Right.

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So I just want to get a sense

of your customer base today.

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Right.

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So who are you primarily serving to

and like how many active customers

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Sahil Patel: Um, yeah, so, um,

we've served thousands of customers.

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I have to be careful here.

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I can't, I can't reveal kind of our

exact, uh, customer account, but the

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typical customer is a B2B SaaS business.

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They've got at least 500 people.

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And a great indicator is that they're

usually spending around 50, 000 to 70,

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000 a month on marketing to get traffic.

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Could be SEO, could be search engine ads,

could be social media ads to get traffic.

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Why do we use that?

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It's because it's a signal They've got a

high value conversion and they've got a

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maturity about their marketing function.

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Is the first problem most

companies have to solve is get

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people to come to your website.

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You can't really, you can't do

what we do until people are there.

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Our job is to take the traffic you already

have and get more of it to convert.

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But if you don't have any

traffic, we can't really help you.

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Upendra Varma: Makes sense.

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Can you just sort of, you know,

give a very broad range, right?

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Whatever you're comfortable with.

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I've been talking about 100

customers or 500, 000 customers.

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What's that number look like?

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Or is it just five or 10 handpicked

companies that you work with?

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So that we could sort of, you know,

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Sahil Patel: yeah.

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Upendra Varma: the scale

at which you're operating.

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Sahil Patel: you this.

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Yeah.

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At any given time, we're

working with about a hundred.

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Upendra Varma: Yeah, that

makes a lot of sense.

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Yeah.

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Uh, and talk about the

business model here, right?

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So, how does this work, right?

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If I'm a B2B SaaS company

looking at your service, right?

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So, how do I engage with you?

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Is it a one time thing that I

run, figure something out, and

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then I just go, or like, do you,

like, how do you keep me, right?

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So, how, how long does a typical

customer stick with you, and like,

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how does that engagement model work?

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Sahil Patel: Yeah, it's

interesting because it's a, it's

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a hybrid business tech enabled.

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Um, it's not like a typical SAS product

where we sign you up and we hope you stick

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around for five years and we create a long

term contract and try and lock you in.

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It's just not the nature of what we do.

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Uh, by the way, I ran a SAS business

for 11 years before I ran Spiral Eye.

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So definitely know that model really well.

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All of our clients start

with a 90 day pilot.

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And the fee is a performance fee based

on how much conversion lift they pay.

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And if we get them no

lift, they pay nothing.

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We get a little lift, they pay a little.

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And to earn our full fee, we have to get

them at least 30 percent conversion lift.

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It's a good number.

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You know, if you go to your average chief

marketing officer and you tell her or

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him, we'll increase your pipeline by 30

percent on your highest value conversions,

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that tends to get their attention.

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Upendra Varma: Yeah.

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Sahil Patel: So that's the 90 day pilot.

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After the pilot, it's

a simple monthly fee,

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Upendra Varma: Yeah.

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And then click.

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Okay.

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And then based on like how

long they stick with you, they

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just keep on paying you, right?

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Sahil Patel: Yeah, if we're getting

the lift, they're happy to pay.

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I like, there's a good phrase, when

you find gold, you keep digging.

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Upendra Varma: And just, just

to get a sense of, right, so for

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example, if a customer were to

stick with you for 12 months, right?

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So how much would they pay you on an

average, I know there's going to be

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a spectrum and all of it, but what

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Sahil Patel: there's no spectrum.

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Everyone pays the same amount.

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Actually, it's on our website.

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It's 25, 000 a month.

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Upendra Varma: A month.

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Okay.

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So basically you said that for

the first 90, 90 days that you

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do the pilot with them, right?

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So I think it's, they could just

pay you nothing if you don't

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showcase any good results, right?

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But that changes after

that 90 day pilot, right?

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That makes

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Sahil Patel: Yeah.

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So at the end of the pilot,

we add up the results and then

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they pay us a success fee.

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And then the vast majority go,

wow, this thing really worked.

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Let's keep going.

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Upendra Varma: sort of help us understand

your sort of acquisition strategy, right?

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So where you're finding all of these

clients and like, how does it all

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work for you, your own marketing.

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As

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Sahil Patel: Oh yeah.

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You know, I just sit back on the

couch and people call us now.

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I'm just kidding.

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Um, look like any other business,

early stage growth business, you gotta,

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you gotta work multiple channels.

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So first for the, I mean, the

best source of, of business client

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acquisition is, uh, client referrals.

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Some, we do great work for a

chief marketing officer and he

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or she tells their peers CMOs.

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They talk all the time.

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Number one.

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Number two, we sell into the

marketing office on average.

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These people change jobs every 18 months.

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And if they're happy with us, they

get to their new job and they call us.

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So that's the, um, those are the two

biggest sources of business for us.

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We also are always trying out different

channels, you know, outbound channels,

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inbound channels, advertising.

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Our business is very much, it's a niche.

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So, you know, kind of running ads.

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Um, we haven't gotten kind of a lot.

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There's not a lot of.

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We haven't seen kind of great traction

on typical advertising channels.

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Upendra Varma: know, why

just B2B SaaS, right?

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So is there, you know, why just

this particular market, right?

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So what, why, why that positioning

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Sahil Patel: Yeah.

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Um, there's two reasons.

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The biggest reason is that

it's an untapped market.

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So e commerce discovered CRO

probably about 10 years ago, and

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it's a very competitive space.

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And B2B SaaS is much newer to the game.

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So there's more low hanging fruit and

there's more market share to be gained.

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Upendra Varma: makes

a lot of sense, right?

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So I talk about your team today, right?

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So I see you, you've got a lot

of engineers out there, right?

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So what do they do in this setup, right?

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I mean, you're, you're more

like a marketing agency, right?

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You know,

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Sahil Patel: Uh, we're not, we're not.

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Yeah.

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I wouldn't describe us that way.

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Uh, we're a tech enabled service.

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Um, that's why we have a

lot of software engineers.

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We have our own SAS product.

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We bundle that with the service team.

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Upendra Varma: so, okay.

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Sahil Patel: a bit of a hybrid business.

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Upendra Varma: Yeah, just talk

a bit more about that, right?

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So what are these engineers

spending all of their time on it?

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Are they building on and improving

your existing software product?

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Or are they doing something else

for your client, for example?

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Sahil Patel: So we do.

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We do have.

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So I think you've picked up

on something really good.

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So we do have a big team of

engineers that are building our

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software product, making it better.

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Um, then we also have engineers

who are working with our clients to

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build and run A B tests for them.

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Upendra Varma: Okay.

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And what sort of tests are these

that you would need a good software

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engineer to come in and build?

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So what sort

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Sahil Patel: Oh, I love that.

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You asked that.

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It's a great question.

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Defender.

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So, um, Here's what I think most people

think of A B testing for a website.

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They think, oh, okay, I'm going

to take a page and I'm going to

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change the color of the button.

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I heard that if you make the buttons

orange, more people will click.

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Now it turns out, but you're,

you're welcome to try that.

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Those tests are largely a waste of time.

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I call those meek testing,

M E E K, meek testing.

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Meek is weak, doesn't really

move the needle for anyone.

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And you're really just wasting your time.

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What we do are big swing tests.

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We're reimagining the entire user

experience on a particular page,

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the overall composition of the page,

the imagery, the copywriting, the

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product claim, the form design,

the layout, the flow, all of

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the social proof, testimonials,

all of those things together.

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Um, Now, to do that, you got to write

HTML code to do that number one.

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Number two.

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Once you find a go ahead, please.

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Upendra Varma: So I'm just trying

to understand that you take over a

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company's marketing website or their

website and then you sort of rebuild

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it for yourself until something clicks.

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Sahil Patel: I wouldn't

describe it that way.

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So we're certainly not overtaking

taking over anyone's websites.

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We are giving them a plug in tool.

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And by the way, I just want to make

sure you keep an eye on the clock.

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I know we've we've booked.

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So we've got I've got about

two or three minutes left.

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Um, we're giving them a plug in

tool piece of JavaScript code that

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will actually trigger the test.

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And it automatically gives half of the

audience one version of the page, half the

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audience, the other version, and then it

keeps track of what happens, who converts.

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Um, so that's how we're actually

doing now inside the testing

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consoles where we build the test.

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Upendra Varma: Yeah.

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Makes sense.

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And so I have one last question.

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What's the vision here?

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So where do you see company in

the next two to three years?

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What's the big plan and what are

the next milestones that you're

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sort of You know, aiming to fit.

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Sahil Patel: We're going

to take over the world.

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Our goal is that, in my vision, is that

CRO, conversion rate optimization, is

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roughly where SEO was 20 years ago.

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20 years ago, some people did SEO.

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It was leading edge.

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Not everyone even was told that

you needed to do it, much less

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what was the right way to do it.

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Today, I can't imagine a B2B, much

less any website not doing SEO.

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So today there's a small sliver

of companies that do CRO.

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In the next five to 10 years,

I think everyone will do it.

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Not everyone will do it with us.

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That's fine.

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Um, we think we're, we're the best option.

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If you're serious, you want to swing big.

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Upendra Varma: That makes a lot of sense.

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Thanks, Sahil.

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Thanks for taking the time to talk to me.

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Hope your skills finalized to

much, much greater heights.

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Sahil Patel: Oh, you're welcome.

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Thank you.

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And you're, you're a great host.

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Really enjoyed the conversation.

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Upendra Varma: Thank you for that.