In this episode, Mikael Dia, Founder and CEO of Funnelytics, shares insights into the journey and growth of Funnelytics, a marketing analytics platform. Mikael discusses how Funnelytics helps businesses visualize customer journeys and overlay data to optimize conversions and identify bottlenecks.
Product Overview:
Funnelytics is a marketing analytics platform that allows businesses to visualize customer journeys on a digital whiteboard. It helps users see conversion rates, identify bottlenecks, and understand the flow through various touchpoints. The platform integrates with tools like HubSpot and uses a tracking script on websites to collect and visualize data.
Customers:
- Thousands of customers across various industries, including agencies, e-learning, SaaS, and e-commerce sectors.
- Revenue Distribution**:** Approximately 30% from agencies, 30% from midsize in-house teams, and 30% from mapping-only users.
- Customer Acquisition**:** Acquires approximately 50 new customers per week. Around 200 new free trials per week.
Top of Funnel Channels:
- Initially relied on paid advertising to promote the free mapping tool.
- Currently, most traffic is organic, driven by word-of-mouth and users sharing their experiences.
- Self-attribution from customers points to sources like YouTube, Instagram influencers, and LinkedIn.
Conversion Strategy:
- Uses a product-led approach with a free mapping tool and a free trial model.
- Focus on optimizing the onboarding experience for new users.
- Employs an SDR process to identify high-value leads from free trials and schedules kickoff calls to demonstrate the platform and assess fit for higher-level plans.
0 to 1 Journey (Initial Days):
Mikeal built the first version of Funalytics for his own agency needs. To gain early users, he:
- Launched a free mapping tool and built a community on Facebook.
- Offered a lifetime deal for early access to the analytics feature, generating over $200,000 in 48 hours and closing seven figures in non-recurring revenue in the first 12 months.
Company Funding & Team:
- Funding**:** Raised $3 million in VC funding, primarily used to rebuild the platform for scalability.
- Initial Development Cost**:** Built with a small team of developers, funded by lifetime deal revenue and early income.
- Team Structure**:** Initially had three full-time engineers and one part-time engineer.
Vision:
Funalytics aims to become the command center for digital marketing teams globally, providing a universal language through its visual canvas and data integration. The company is focused on sustainable, profitable growth and is considering raising a Series A round to further scale its operations.
Conclusion:
Mikhail’s journey with Funalytics highlights the importance of adaptability, leveraging user feedback, and maintaining a clear vision for growth. The episode provides valuable insights into building and scaling a successful SaaS product in the competitive marketing analytics space.
Transcript
So we charged 700 lifetime.
2
:And because I had built a lot of goodwill
in that Facebook group, because people
3
:were using our free mapping tool a
lot, um, The 700 was a really good
4
:bargain for very, for a lot of people.
5
:Uh, we ended up generating just over
200, 000 in revenue in about 48 hours
6
:when we first launched the lifetime deal.
7
:Uh, and we ended up kind of closing
seven figures in non recurring revenue
8
:in those first 12 months, uh, using
that kind of Facebook group methodology.
9
:And, uh, that's kind of how we
kind of got things kicked off.
10
:Upendra Varma: Hello, everyone.
11
:Welcome to the B2B SaaS podcast.
12
:I'm your host, Mikhail Diya here with us.
13
:Mikhail here is the founder and
CEO of a company called Finalytics.
14
:Hey, Mikhail, welcome to the show.
15
:Mikael Dia: Thank you for having me.
16
:Upendra Varma: All right, Mikhail,
let's, let's sort of, you know, jump,
17
:uh, jump into your product, right?
18
:So let's understand what Finalytics does
and like why customers are willing to pay.
19
:Mikael Dia: Yeah, absolutely.
20
:So Funalytics, uh, is fundamentally
a marketing analytics platform.
21
:Uh, what we do is we help businesses
visualize their entire customer
22
:journey on a digital whiteboard,
and then they can overlay all of
23
:the data on top of that journey, on
top of that whiteboard, so that they
24
:can see exactly how people Convert.
25
:What are the conversion rates?
26
:Where are the bottlenecks?
27
:How are people flowing through
all the different touch points,
28
:um, that they have to try to
convert strangers into customers?
29
:Upendra Varma: Uh, all right.
30
:So just talk a bit more here, right?
31
:So, uh, I can see your product.
32
:You've got nice, nice dashboard
and I could see some sort of, you
33
:know, maps and all of it, right.
34
:And, you know, data
flowing through it, right.
35
:So do you also help companies run those
campaigns or are you, are you just sort
36
:of collecting those data and then sort
of, you know, showing them like what's,
37
:what's working and what's not like,
38
:Mikael Dia: Yep.
39
:So we don't help you run campaigns.
40
:We basically help you plan out and
measure the performance of those campaigns
41
:from a, uh, from a visual standpoint.
42
:So think of it as, uh, Miro,
which is like the whiteboarding,
43
:um, tool meets Google analytics.
44
:So the ability to basically look
at every single customer touch
45
:point, uh, map it on a canvas and
basically connect them all together.
46
:And then.
47
:Turn on data to understand how
are people flowing through this.
48
:Uh, it's a perfect way for agencies
specifically, but marketing teams in
49
:general, uh, to communicate both the
strategy and the results of that strategy.
50
:However, no, we, we integrate
with all different platforms.
51
:We'll pull data from HubSpot or,
uh, we, you install Funalytics on
52
:your website as a tracking script.
53
:Um, and basically we'll pull
data from other platforms and
54
:then visualize it on the canvas.
55
:Upendra Varma: so talk about
your customer base today, right?
56
:So how many customers are we talking
about by using your product today?
57
:Mikael Dia: Uh, we have thousands
of customers using Finalytics, uh,
58
:and it ranges across different, um,
industries, different types of businesses.
59
:So many of them are, uh, agencies.
60
:Like I said, they help businesses do
kind of performance marketing as a whole.
61
:And basically they come in
and do this for their clients.
62
:And then we have in house marketing
teams who, for, um, uh, typically the
63
:three core segments are e learning.
64
:So.
65
:education course creators, um,
coaches, that kind of stuff.
66
:Uh, then you have kind of SAS
people who try to generate demos
67
:and, uh, want to get something kind
of scheduled in or a free trial.
68
:And we have e commerce as well.
69
:So those are kind of
the three core segments.
70
:Where in house marketing teams come in.
71
:Uh, however, because we have this
really cool mapping canvas, uh, we have
72
:all sorts of marketers from newbies
to experienced people across all
73
:industries, kind of use our mapping
tool to visualize their strategy.
74
:Upendra Varma: So just talk, help
us understand, how much does a
75
:typical customer or a typical
agency pay you to use the software?
76
:Mikael Dia: Yep.
77
:So, uh, it ranges.
78
:So our mapping tool is 49 per
month, uh, and basically allows
79
:you to map all of your strategies.
80
:So most people who are kind of just on
the mapping level are at that price point.
81
:Um, however, for our performance plans,
which is the ability to overlay data,
82
:It'll range anywhere from 200 per
month to, you know, 2, 000 per month.
83
:Now on an agency level, it's usually based
on a workspace, um, and how many clients
84
:they have inside of their, their account.
85
:So for, for them, a typical agency will
pay about a thousand dollars a month.
86
:Upendra Varma: Thousand a month, right?
87
:That makes a lot of sense.
88
:How much of your revenue
does come from agencies?
89
:It looks like that's your bigger chunk.
90
:That's what I'm understanding.
91
:Mikael Dia: It's our core
customer, our ideal client profile.
92
:However, however, um, it's actually
pretty much split 30 percent across
93
:the board, uh, bigger midsize in house
teams, uh, versus our, um, agencies
94
:versus kind of that mapping segment.
95
:Those are the kind of three core and it's
pretty much 30 percent across the board.
96
:Upendra Varma: Like approximately,
right, as a company, what are
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:you doing in terms of revenue?
98
:Did you cross that one or
two million dollar mark?
99
:Mikael Dia: we've, we're, we're past
the, I don't like to overly disclose,
100
:uh, revenue numbers, but, uh, we
are past the seven figure mark.
101
:Yes.
102
:Upendra Varma: So yeah,
let's just go back.
103
:Right.
104
:So just want to get a sense of, right.
105
:So where you're getting all of these
agencies or your marketing teams, right?
106
:So where are you finding them?
107
:Then just, just talk about
your whole GTM strategy.
108
:And I want you to sort of start
at the top of funnel, right?
109
:So where you're discovering what
channels have been working for you.
110
:I know you are into digital
marketing, so I know you, you
111
:have a good plan here, right?
112
:So what's, what's that plan?
113
:And just help us walk through,
walk us through that funnel, right?
114
:So, yeah.
115
:Mikael Dia: Yeah.
116
:Interestingly enough, uh, it's,
it's changed over the years.
117
:Um, so we originally started off
with the mapping tool being free.
118
:And we would advertise the mapping tool,
and we would basically use a product
119
:led motion to get people to pay for
the analytics tool on the back end.
120
:Um, and over the years, we've experimented
with a few different models, and
121
:the mapping tool has always been
kind of the core driver for growth.
122
:People talk about our mapping
tool, share our mapping tool, etc.
123
:Um, but we also experimented
with a sales led motion on the
124
:back end of the mapping tool.
125
:And right now we are very
much experimenting with a free
126
:trial motion on the front end.
127
:So all of the people who are
coming in, um, and most of our
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:traffic right now is organic.
129
:We just have a lot of people
coming in organically.
130
:Which is great.
131
:Uh, and that's a, uh, you know, a
function of a few things, um, our, our
132
:product itself being great, but also,
um, you know, the use and, and the
133
:kind of word of mouth aspect of things.
134
:So most of our traffic
comes in organically.
135
:That's our core kind of funnel.
136
:We bring in people through a product
led approach through the free trial.
137
:Um, and really try to dial in
that onboarding experience.
138
:It's really, really challenging cause
our, our product is quite technical
139
:and, and quite, um, complex in
terms of what you can do with it.
140
:And it's not a, a single kind
of, you know, connect your Google
141
:calendar and here's the outcome.
142
:Um, there's, there's a lot
of nuances to using our tool.
143
:So it requires some, some backend
144
:Upendra Varma: so just, I just want to
sort of, you know, quantify a lot of
145
:things that you've just said, right?
146
:So I know there are a lot
of things in there, right?
147
:So let's just stick to
the past 12 months, right?
148
:So like how many new customers have
you sort of, you know, acquired
149
:over that, over the past 12 months?
150
:What's, what's an
approximate range for that?
151
:Mikael Dia: Yeah, we acquire
approximately 50 or so per week,
152
:give or take, um, in terms of new
customers, in terms of, uh, free
153
:trials, we're acquiring anywhere around
200 or so free trials, uh, per week.
154
:Upendra Varma: And, and what's, what's
like, what's that top of funnel, right?
155
:So where, where, like, I know word of
mouth, you mentioned word of mouth, right?
156
:But like.
157
:Where else are you sort of driving
all of this traffic from, right?
158
:Have you been writing any content or
is something working for you, right?
159
:I mean, like,
160
:Mikael Dia: purely organic.
161
:Upendra Varma: okay, so how do you
generate like what, like 4, 000 sort
162
:of that's like 200 into 50, right?
163
:So we're talking about almost
thousands of, you know, lead
164
:free trials every year, right?
165
:So where are we getting
all of this from, right?
166
:So it's,
167
:Mikael Dia: Uh, yeah, every, every month.
168
:Yeah.
169
:Um, yeah, the, the, honestly it is very
much a hundred percent organic in the
170
:sense that, um, it's not through our blog.
171
:It's mostly direct to funneletics.
172
:io.
173
:And when we look at, let's say,
our, um, our, um, self attribution,
174
:when people fill out a form and
say, how did you hear about us?
175
:It very much ranges from YouTube to info,
Instagram, influencers, to LinkedIn to.
176
:Um, just, it's basically people using
our tool, taking screenshots of it,
177
:uh, and other people talking about it.
178
:So it's less so,
179
:Upendra Varma: and you haven't put in
any effort on those standards to, you
180
:know, drive the word of mouth, right?
181
:You know, it's, it's people, your
users sort of, you know, sharing
182
:the content that, you know,
183
:Mikael Dia: Correct.
184
:Now, the interesting thing is that
wasn't the case in the beginning, right?
185
:Obviously, it snowballed into that.
186
:We used a lot of paid advertising
in the very beginning to
187
:promote our free mapping tool.
188
:And that free mapping tool started to
take a life of its own, and people started
189
:talking about the mapping tool, people
started talking about the ability to
190
:map these customer journeys on a canvas,
and that kind of snowballed into, All
191
:of this organic traffic people recorded
videos and and posted and and then it
192
:just created kind of a lot of organic
traffic now that's not to say that that's
193
:the best traffic because we get a lot of
traffic from South American countries.
194
:We get a lot of traffic from
all over the world, right?
195
:And, um, our ideal customers, the
ones who do pay, let's say 1, 000
196
:a month as an agency, they're not
coming in, you know, those free trials
197
:coming in are not the them, right?
198
:So.
199
:We need to, um, continue to
optimize and figure out how do
200
:we get more of those customers,
201
:Upendra Varma: where are
they coming from, which is my
202
:naturally next question, right?
203
:So where are those actual paying 10, 000
ACV deals, these agencies discovering
204
:Mikael Dia: current, currently
they are still coming in from the
205
:organic, but it's a small fraction
of the, the bigger pool of people.
206
:So, um, for us, in order for us to grow,
um, we've got to now figure out, okay,
207
:well, how do we, what is our go to market
motion for that particular type of client?
208
:Because we've been kind of
growing through organic.
209
:And think of it as a
high level top of funnel.
210
:So now think of instead of free
trials, most people look at free
211
:trials as like, uh, a step, right?
212
:Well, for us, we almost look at
free trials as a lead more so
213
:than we look at a free trial as
a, um, an actual email address.
214
:So people start a free trial.
215
:And only a small fraction of the
people who start a free trial currently
216
:through our organic traffic is our ICP.
217
:And now what we need to do is figure out
how do we get more free trials from the
218
:right ICP using a proper go to market
219
:Upendra Varma: still
220
:Mikael Dia: that's something we're
221
:Upendra Varma: of your ICP is still
coming from those free trials, right?
222
:That's what's happening today.
223
:You
224
:Mikael Dia: Exactly.
225
:There's still a small percentage.
226
:That allows us to keep
growing, but it's, it's a small
227
:Upendra Varma: Let's talk
about the sales cycle, right?
228
:What does it involve, right?
229
:For you to sort of close
that 10, 000 ACV deal, right?
230
:So.
231
:Do you do any handholding?
232
:I know you must have like,
you must figure that out.
233
:Like, Hey, this is an ICP for me, right?
234
:These guys are going to
pay big bucks for me.
235
:Right.
236
:So do you do anything after that?
237
:Or we just leave them to sort of, you
know, for that self serve motion, right?
238
:Because your product is
also not so easy to use.
239
:I mean, you need some handholding
or at least in the beginning.
240
:Yeah.
241
:So do you do anything
242
:Mikael Dia: so, so we have, uh,
think of it as a, an SDR process.
243
:So they start a free trial.
244
:We identify who is the, uh,
right person for every trial.
245
:We, uh, host, or at least we attempt to
host a kickoff call with every one of them
246
:to kind of Show them the ins and outs of
the platform, even though they can kind
247
:of go through the platform themselves, and
we have a lot of training and onboarding
248
:and all that stuff we incentivize them
to schedule a kickoff call, and that
249
:kickoff call is really ultimately.
250
:A combination of both a, um, onboarding
or showing them the ins and outs of
251
:the platform for their use case, but
also a discovery call to understand
252
:whether or not they would be a good
fit for our agency level plans and,
253
:um, and our higher level plants.
254
:So we kind of just use
that as a sales process.
255
:So basically, anytime a free trial
comes in, uh, we use an SDR to outreach
256
:as much as possible, get those kickoff
calls scheduled, post those kickoff
257
:calls, and then identify the right
ones and move them down the path.
258
:Upendra Varma: that makes sense?
259
:Or let me guess.
260
:So let's just sort of go back right
to when it all started, right?
261
:So what's the backstory there?
262
:And like, how did you get your first, how
did you get your first five, 10 customers?
263
:Just help us walk us through
264
:Mikael Dia: Sure.
265
:Um, yeah, so I, I did it very
unconventionally to get, um, customers.
266
:Um, I, I built originally Finally, this
for myself as an, as an agency owner.
267
:Uh, and I, it was just
a tool that I wanted.
268
:I, you know, Now, I was extremely naive
in terms of the complexity of what this
269
:tool required to build and to kind of,
you know, get to where it is today.
270
:Um, it's been a, a journey and a half to
say the least in terms of building this.
271
:Uh, however, I really
wanted this tool for myself.
272
:So what we did is Uh, at the very
beginning, because again, the, the
273
:it's called funnel lytics, right?
274
:It's funnel analytics.
275
:It was always about the analytics
and always about the data.
276
:However, the way we visualize the
data is through this mapping canvas.
277
:So at the very beginning, I was speaking
to a friend of mine, and he shared
278
:the idea of how of saying, Hey, this
mapping canvas is really, really cool.
279
:Why not give away this mapping tool
for free and then just sell people on
280
:the backend on, on the analytics side,
um, while you continue to build this.
281
:So that's exactly what we did.
282
:We basically went and, uh, started
advertising the mapping tool.
283
:So I used some of my income from my, my
agency to advertise the mapping tool.
284
:But what I did is I pushed everyone
who signed up to the mapping tool
285
:to a Facebook group and we started
building out a Facebook group.
286
:And, um, then in order to launch
the analytics, uh, I called
287
:it Funalytics Pro at the time.
288
:And we did it through a kind of founding
members round and it was a lifetime deal.
289
:And basically, uh, in order for me to
generate some customers, uh, I knew that
290
:From a a churn standpoint, like our, the
analytics wasn't even close to ready.
291
:It was, it was barely a prototype,
let alone something usable.
292
:So instead of charging people 99 a month
or a hundred, you know, whatever, um,
293
:I figured, okay, well, based on what
it is, we could probably, you know,
294
:it's probably worth about 700 lifetime.
295
:You know, now we charge 500
a month for our product.
296
:However, at the time it was nothing.
297
:So we charged 700 lifetime.
298
:And, um, and because I had built a lot of
goodwill in that Facebook group, because
299
:people were using our free mapping tool
a lot, um, The 700 was a really good
300
:bargain for very, for a lot of people.
301
:Uh, we ended up generating just over
200, 000 in revenue in about 48 hours
302
:when we first launched the lifetime deal.
303
:Uh, and we ended up kind of closing
seven figures in non recurring revenue
304
:in those first 12 months, uh, using
that kind of Facebook group methodology.
305
:And, uh, that's kind of how we
kind of got things kicked off.
306
:Upendra Varma: And have you raised
any external finding post that, right?
307
:Mikael Dia: I have, yep.
308
:I've raised a VC funding, uh, in, in
the first round was in April,:
309
:Uh, and we kind of have raised, uh,
we've raised about 3 million in terms
310
:of funding and, um, It was interesting
because a lot of that funding was used
311
:specifically to rebuild the platform.
312
:Again, I didn't know what
I was building, right?
313
:This is something I want.
314
:And I hired a developer.
315
:There was no structure.
316
:We were planning as we
were building, so we were
317
:Upendra Varma: how much did
it cost you to sort of build
318
:that first version back then?
319
:Mikael Dia: Man, maybe with the developer
that we had, maybe the first prototype
320
:and then the two years of investing,
I had about three engineers on it,
321
:um, full time for about two years.
322
:Uh, so I don't know, do the math of that.
323
:And then one engineer part
time for about a year.
324
:So, you know, and again, we were
using kind of the lifetime deal
325
:revenue to kind of fund that.
326
:But again, we were
building as we were going.
327
:So in other words, we're like, Hey, you
know, what would be cool, this feature.
328
:So we build the feature.
329
:And then it's like, Hey, you know,
what would be cool, this feature.
330
:And we would stack another feature
and then realize, oh, wait, these two
331
:features don't talk to, don't connect.
332
:And, you know, And it was poorly
designed and all that stuff.
333
:So it ended up being a
non scalable product.
334
:So when we raise our first round
of funding, we used a lot of that
335
:money to rebuild from the ground up.
336
:Upendra Varma: So Mikhail, like what's,
what's the vision here right now
337
:that you're on that VC path, right?
338
:So where do you see your company in
like next three, four years, right?
339
:So what are the next big milestones
you're aiming for and like,
340
:what's the big vision here?
341
:Thank you
342
:Mikael Dia: Yeah, good, good question.
343
:Uh, so ultimately we see Funalytics
as a platform that can be used
344
:by really any digital marketing
team, uh, all over the world.
345
:So we have a, you know, a, a
universal language with our products.
346
:Canvas.
347
:Everybody loves to look at pictures
and everybody knows they need data.
348
:So we're continuing to build
that vision of just creating that
349
:command center for all the digital
marketing teams in the world.
350
:Uh, our goal is to kind of
get to kind of the series A.
351
:We'll probably raise a series
A round, um, at some point,
352
:but we're operating profitably.
353
:We're growing.
354
:So.
355
:We're not in a rush to kind of
raise, um, however, we'll probably
356
:at some stage raise the next round
and, and take it to the next level.